Shipping policy

Shipping Policy

1. Processing Time:

  • All orders are processed within [X] business days (excluding weekends and holidays) after receiving full payment. You will receive an email confirmation once your order has been shipped.

2. Shipping Rates:

  • Shipping rates are calculated based on the weight of your order and the destination. The rates will be displayed at checkout before you complete your purchase.

3. Shipping Methods:

  • We offer several shipping options to meet your needs. The available options will be displayed at checkout. Please note that delivery times may vary depending on the chosen shipping method.

4. Domestic Shipping (within Canada):

  • We use reputable carriers to ensure timely and secure delivery within Canada.
    • Standard Shipping
    • Express Shipping

5. International Shipping:

  • We offer international shipping to select countries. Shipping rates and estimated delivery times will be displayed at checkout.
  • Please note that customs duties and taxes may apply and are the responsibility of the customer.

6. Order Tracking:

  • Once your order has been shipped, you will receive a tracking number via email to monitor the status and location of your package.

7. Customs and Import Taxes:

  • Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs processes.

8. Lost or Stolen Packages:

  • We are not responsible for lost or stolen packages. Please ensure that the shipping address provided is secure, and consider purchasing shipping insurance for added protection.

9. Address Accuracy:

  • It is the buyer's responsibility to provide accurate and complete shipping information. Please double-check your shipping address before completing your purchase.

10. Shipping Inquiries:

  • If you have any questions or concerns regarding your shipment, please contact our customer service at logheadlumber@gmail.com.

11. Holiday Shipping:

  • During peak seasons or holidays, there may be slight delays in processing and shipping times. We appreciate your understanding and patience.

By making a purchase, you agree to the terms outlined in this shipping policy. Thank you for choosing LogHead Lumber.